The Pet Vet (referred to as “we,” “us,” or “our”) is committed to protecting and respecting your privacy in compliance with the Personal Data (Privacy) Ordinance of Hong Kong (Cap. 486). This Privacy Policy explains how we collect, use, disclose, and protect personal data.

Personal Information Collection Statement (PICS)
This Personal Information Collection Statement (“PICS”) outlines how The Pet Vet collects, uses, processes, and transfers your personal data, which it may obtain or receive from you.

Types of Personal Data Collected
We may collect, use, store, or transfer the following types of personal data:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone number(s).
• Financial Data: Including but not limited to bank account and payment card details.
• Transaction Data: Details about payments to and from you, and details of products and services you have purchased.
• Technical Data: Information about visits to our site, IP address, login data, browser type and version, time zone setting, and location.
• User Profile Data: Username and password if applicable, appointments, purchases or orders made, interests, preferences, feedback, and communications sent to or received from us.
• Usage Data: Information about how you use our website, communications, products, and services.
• Marketing and Communications Data: Preferences in receiving marketing from us and our third parties, and your communication preferences.
• Aggregated Data: Statistical data that does not directly or indirectly reveal your identity.

Purpose of Collection
The personal data you provide may be used for the following purposes:

• To register you as a client.
• To process bookings, orders, and payments.
• To communicate with you regarding appointments, medication reminders, and marketing.
• To identify suitable recommendations or products for you.
• To maintain and protect our website and services.
• To deliver relevant marketing, website content, and advertisements.
• To use data analytics to improve our offerings.
• For customer research and surveys.
• Any other purposes directly or indirectly related to the above.

Cookies
We use cookies for website functionality and analytics. Any personal data collected through cookies will be used for compiling aggregate statistics on visitor browsing behavior.

Transfer of Personal Data
The Pet Vet may transfer your personal data, whether within or outside Hong Kong, to:
Service providers, agents, or contractors who provide services to us.
Cloud service providers.
Any third party connected with the operation of The Pet Vet’s business.

Voluntary Provision of Data
Providing your personal data is voluntary, but if you do not provide such data, we may be unable to offer you certain products or services.

Data Access and Removal
You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us at hello@thepetvet.com.hk. We will respond within 30 days.

Updates to the PICS
This PICS may be revised from time to time. We encourage you to visit our website frequently for updates.

In case of discrepancies between the different language versions, the English version will prevail.